Shipping & Returns

Terms and Conditions

Last Updated: October 19, 2025

Welcome to the Clara Perfumes website. By accessing this website or making a purchase through it, you agree to be bound by the following Terms and Conditions.

1. Definitions

“Company”, “We”, “Us”, or “Our” refers to Clara Perfumes, a company licensed in the Emirate of Abu Dhabi, United Arab Emirates, under Commercial License No. CN-6098300.

“Customer”, “User”, or “You” refers to any individual who visits the website or purchases products through it.

2. Use of the Website

  • The website must be used only for lawful purposes.
  • Users are prohibited from using the website in any way that may damage, disrupt, or impair its functionality.
  • Users are responsible for ensuring the accuracy of the information provided during registration or purchase.

3. Products and Pricing

  • We strive to display products and prices as accurately as possible.
  • The Company reserves the right to modify products, prices, or promotions at any time without prior notice.
  • All prices displayed on the website are in the specified currency and may include or exclude applicable taxes as indicated during checkout.

4. Orders and Payment

  • An order is considered confirmed once payment has been successfully completed or the order has been confirmed according to the website’s procedures.
  • The Company reserves the right to refuse or cancel any order in the event of pricing errors, product unavailability, or suspected fraudulent activity.

5. Intellectual Property

All content available on this website, including text, images, logos, designs, and trademarks, is the property of Clara Perfumes or its licensors and may not be used without prior written permission.

6. Limitation of Liability

The Company shall not be liable for any indirect damages, losses, or claims arising from the use of, or inability to use, the website, to the extent permitted by applicable law.

7. Returns and Exchanges

All return and exchange requests are subject to the Return and Refund Policy published on the website.

8. Amendments

The Company reserves the right to modify these Terms and Conditions at any time. Continued use of the website constitutes acceptance of any updated terms.

9. Governing Law

These Terms and Conditions shall be governed by the laws of the United Arab Emirates. Any dispute arising from these terms shall be subject to the jurisdiction of the courts of Abu Dhabi.

10. Contact Information

Clara Perfumes

Commercial License No.: CN-6098300

Address: Al Nahyan Camp Area, next to Sultan Sweets, Abu Dhabi, United Arab Emirates.

Phone: +971 56 525 9995

Email: info@claraperfums.com

Return and Refund Policy

Clara Perfumes

Last Updated: October 19, 2025

Clara Perfumes is committed to providing an exceptional shopping experience by offering genuine, high-quality products. If you encounter any issue with your order, you may request a return or refund in accordance with the following policy.

1. Return Eligibility

Customers may request a return within seven (7) days of receiving the order under the following circumstances:

  • The product received is different from the product ordered.
  • The product has a manufacturing defect.
  • The product was damaged during shipping or delivery.
  • The product received does not match the description displayed on the website.

2. Conditions for Return Approval

To qualify for a return, the following conditions must be met:

  • A valid order number or invoice must be provided.
  • Customer service must be contacted within the specified return period.
  • Photos showing the issue may be required.
  • The product must be unused and in its original condition, including its original packaging and any accompanying accessories.

3. Non-Returnable Products

Due to the nature of perfumes and personal care products, returns will not be accepted in the following cases:

  • The product has been opened or used.
  • The return request is based on a change of mind after delivery.
  • Products purchased during sales or promotional offers, unless they have a manufacturing defect.
  • Products damaged due to misuse or improper storage by the customer.

4. Refund Process

Once the returned product is received and inspected to confirm compliance with the return conditions:

  • The customer will be notified of the approval or rejection of the refund request.
  • If approved, the refund will be processed to the original payment method used for the purchase.
  • Refund processing may take between 7 and 14 business days, depending on the bank or payment service provider.

5. Shipping Costs

  • Clara Perfumes will bear the shipping and return costs if the product is defective or an incorrect item was delivered.
  • In other approved cases, actual shipping charges may be deducted from the refund amount.

6. Contact Us

For inquiries or return requests, please contact:

Clara Perfumes

Commercial License No.: CN-6098300

Address: Al Nahyan Camp Area, next to Sultan Sweets, Abu Dhabi, United Arab Emirates.

Phone: +971 56 525 9995

Email: info@claraperfums.com

7. Consumer Rights

This policy does not affect any statutory consumer rights granted under the applicable laws and regulations of the United Arab Emirates.